INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I go about retrieving my purchased item?

To receive your purchased item, it's vital to provide your Steam trade link during the payment process. Be assured that we will send a Steam trade with the item directly to you within a 24-hour timeframe.

What sorts of weaponry can I discover on the platform?

Our site boasts an extensive collection of armaments cases, weapons, knives, stickers, containers an array of skins.

Can I anticipate a trade restriction after acquiring a skin from your platform?

Certainly, there will be a trade hold of seven days for any item procured from our site.

Is there a possibility that the skin I purchase won't be transferred to me?

We've implemented robust data protection measures to guarantee the timely delivery of your purchased items. In the rare event of technical difficulties, rest assured that your payment will be promptly refunded.

What could be the reason for my Steam account receiving a trading ban?

A trading ban on your Steam account may stem from the absence of Steam Guard mobile authenticator. It's advised to enable Steam Guard to avoid such restrictions.

Are the products on your website regularly refreshed?

Certainly! We continually update our website's product listings in real-time and adjust prices as needed to align with market dynamics.

Are there any promotions or discounts available for CS2 skins on your platform

While we currently do not offer any promotional discounts, we're actively exploring the possibility of introducing such offers in the future.

Where can I access detailed instructions for making payments and purchasing goods?

You'll find comprehensive payment instructions on our payment page, and for any additional assistance, don't hesitate to reach out to our support team.

Is there a loyalty program for frequent patrons of CS2 skins on your platform?

Currently, we do not operate a loyalty points system, although this is something we may explore in the future to enhance your experience.

INFORMATION ABOUT US

COMPANY INFORMATION

  • • Company name: PRIME SKINS LTD
  • • Company number: 13732324
  • • Address: 42 Oxford Street London W1D 1AU United Kingdom
  • • E-mail: info@prime-skins.com

CONTACT US FOR ANY QUESTIONS