Last updated: June 30, 2024
PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE OR EXCHANGE ON PRIME SKINS.
This document is a supplement to the PRIME SKINS Terms of Use constitute a legally binding agreement between you and PRIME SKINS.
By making a purchase or an exchange, you certify that you have read, understood, and agree with this Refund Policy.
WHEN ARE PRODUCTS ELIGIBLE FOR A REFUND?
Transactions with Skins. Skins are qualified as digital content (virtual items) and are exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.
All transactions with skins (exchange, sale, purchase) are final and can not be reversed.
BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE, YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.
YOU MAY REQUEST FOR A REFUND FOR THE FOLLOWING REASONS:
Skin/Service was not delivered. Please keep in mind that:
We will start processing your purchase once your payment is approved. Usually, it takes seconds to confirm your payment, but it may take longer depending on your payment method.
Any delay in payment processing by a payment service provider does not constitute a non-delivery and does not give rise to a refund.
If you purchase a skin that is on hold period, you will receive a virtual copy of this skin that you’ll be able to trade during the hold period. You will be able to receive this skin into your inventory only after the expiration of the hold period. This case is not considered non-delivery.
If you have not received the ordered Skin/ Service or received it but not in full, please contact PRIME SKINS Support. Once we confirm the non-delivery, we will proceed with the refund.
Fraudulent transactions. If the purchase was made not by you and your payment credentials were used fraudulently, please contact us via email at info@prime-skins.com as soon as possible.
We will investigate the case, and if the money is still in our system, we will proceed with the refund, otherwise, the refund is not possible.
You may request a refund for the purchase transaction within 30 days from the transaction date.
WHEN CAN I EXPECT A REFUND?
By default, purchases will be refunded via the payment method used to make the purchase. A refund takes about 15 days but in any way, not more than 45 days.
If your payment method does not support refunds, we will credit the refund amount to your PRIME SKINS balance.
We do not do refunds in cryptocurrency.
HOW TO CONTACT US
You can request a refund or get other assistance with your PRIME SKINS purchases from our Support team via email on PRIME SKINS Platform.
We will make reasonable efforts to solve your request in good faith and under applicable legislation.